Support Services Manager, Barry Wilson
Barry is responsible for the team that manages all Epilepsy Action’s stakeholder records. He is also responsible for the continued support of all current IT equipment and future IT solutions required to help Epilepsy Action deliver its aims & objectives.
Barry is also responsible for the team that helps to manage the day to day running of the building, our staff, and the services we provide. This includes administration management and running our reception services.
Membership
The team is responsible for ensuring our membership records are kept up to date. During 2005 we processed over 42,500 financial transactions, sent out 23,000 renewal notices and have written to over 10,000 people inviting them to join.
Administration Management
The administration team manage our post room and stores area, and deal with the day to day service contracts that keep the building running.
Donor Development
As well as encouraging people to join as members, we work with those who donate to support our work. In the last 12 months our campaigns have generated nearly 14,000 extra financial transactions and gift acknowledgments, and we have welcomed almost 3,000 new donors each year for the last three years running.
Gift Aid
During the later part of 2005 and the early part of 2006 we have processed well over 2,000 new Gift Aid declarations generating £39,000 in retrospective gift aid income alone since the scheme was introduced in April 2000. We anticipate that another £6,000 year on year will be generated from these declarations alone.
IT Support
The team is responsible for all aspects of IT support, from basic enquiries about Microsoft Word to the more complex aspects of machine repair, upgrade or replacement. We have a rolling programme, which results in at least 12 new machines per year.
Web & email access
The team is always striving to improve Epilepsy Action’s IT systems and this has resulted in the introduction of the latest broadband technology. Our existing internal network in 2005 has undergone some major re-organisation with the installation of several 1gbps connections to our servers.
Epilepsy Action’s Database
In 2004 we saw the introduction of a new server platform for our main database, which has greatly increased our capacity to store data and, more importantly, use that data in our every day work. 2005 and 2006 has seen this data used for more complex, targeted research mailings and forms the information backbone for many of our services.
Software development
Our Helpline service uses software developed over eight years ago. This software has had to be reviewed and amended to meet current Data Protection legislation and our own ongoing needs to service our stakeholders in a more professional and efficient manner.
Reception Services
This team is drawn from various other departments and co-ordinates our reception service, ensuring the phone is answered and visitors are welcomed to the building.
We have recently introduced a new Clinic Database to replace our existing paper based version. The information contained ranges from diagnostic equipment available to clinic frequency for each hospital and this information can be quickly retrieved so that our helpline team can accurately relay this to users of our Epilepsy Helpline.
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