Complaints and disputes

If you are concerned about the SEN provision your child is getting, or think that your child is being discriminated against because of epilepsy, there are several things you can do. This section of the guide gives information on different types of complaints and disputes, and the Special Educational Needs and Disability Tribunal (SENDIST) In the first instance, you should generally speak to the head teacher. If the school does not sort the situation out, you can use the school’s formal complaints procedure, or write to the school governors to explain your feelings. If the problem is still not resolved, you can contact the authority, and even make a complaint to the Special Educational Needs and Disability Tribunal (SENDIST). If you wish to complain or appeal to SENDIST, there are time limits on when complaints can be made.