Support Services Manager, Barry Wilson
Barry is responsible for the team that manages all Epilepsy Action’s stakeholder records.
He is responsible for the continued support of all current IT equipment and future IT solutions required to help Epilepsy Action deliver its aims & objectives. Barry is also responsible for the team that helps to manage the day to day running of the building, our staff, and the services we provide. This includes administration management and running our reception services.
The team is responsible for ensuring our membership records are kept up to date. In the past twelve months we processed over 89,102 financial transactions, 19,007 of them were for membership subscriptions alone.
2012 was a good year for recruiting new members and we recruited over 26% more than we did the year before.
The administration team manage our post room and stores area, and deal with the day to day service contracts that keep the building running.
As well as encouraging people to join as members, we work with those who donate to support our work. In the last 12 months we have received payments from 8,501 active supporters and are looking to recruit more active donors through our face to face campaigns.
In the last quarter we generated over £25,000 in gift aid income alone and this excludes income generated through our payroll giving schemes which are claimed at source.
The team is responsible for all aspects of IT support, from basic enquiries about Microsoft Word to the more complex aspects of machine repair, upgrade or replacement. We have a rolling programme, which results in at least 12 new machines per year. We are currently in the process of rolling out Windows 7 and Office 2010 across the whole organisation.
Web & email access
The team is always striving to improve Epilepsy Action’s IT systems and this has resulted in the expansion of our broadband connectivity to two lines, with the capacity to have four broadband connections working simultaneously. This expansion has been necessary to meet the growing need of our teams that work at a local level and the introduction of Blackberry devices across the organisation for key staff.
Epilepsy Action’s Database
Our database was recently upgraded to the latest version and became a key fundraising tool to enable us to better support our members and manage our relationship with all our supporters.
Our freephone helpline service uses software developed in-house with feedback and enhancements incorporated over the last twelve years. This software has had to be reviewed and amended to meet current Data Protection legislation and our own ongoing needs to service our stakeholders in a more professional and efficient manner.
We recently introduced a new package to administer our Publications and this software is key to us maintaining our accreditation with the Information Standard.
This team is drawn from various other departments and co-ordinates our reception service, ensuring the phone is answered and visitors are welcomed to the building.