We exist to improve the lives
of everyone affected by epilepsy

Local services officer job description and personal specification

Job title:Local Services Officer part time
Job location:New Anstey House, Gate Way Drive, Yeadon, Leeds, LS19 7XY
Department:Local Services
Responsible to:National Manager for Local Services
Direct reports:None
Indirect reports:None
Grade:Officer 2
Hours of work:20 hours per week within normal office hours: 8.00am - 6.00pm
The post will require occasional evening and weekend work for which time off in lieu is usually given
Holiday entitlement:25 days a year pro rata
Other benefits:Optional contributory pension plan
2 x salary death in service benefit
Other terms & conditions:These are set out in Epilepsy Action’s Terms & Conditions of employment
Salary (2017):£23,250 pro rata = £13,478

Download application forms

Purpose of job

The Local Services Officer will administer and support the local services work of Epilepsy Action, supporting the work carried out in their allocated regions, and assisting in the support of the other regions covered by the other Local Services Officer.

Scope of activities

The Local Services Department works to support people with epilepsy where they live. This is done in a number of different ways:

  • Through local branches, groups and volunteers.
  • By running events such as workshops, seminars and action days.
  • By providing advice and information to people with epilepsy.
  • By encouraging and supporting the development of better healthcare and services for people with epilepsy.
  • By raising awareness of local and national issues related to epilepsy and working with the relevant people to address them.

The National Manager for Local Services works at Epilepsy Action head office and is responsible for the day-to-day running of the department’s work.  Also at head office are the National Coordinator for Volunteers, two part-time Local Services Officers.

There are six Local Services Managers (LSMs); one in Wales (supported by a bilingual development officer), one in Northern Ireland, and the rest in England. The LSMs are home based and represent Epilepsy Action locally, and support and develop the organisation’s work in their area.

Principal duties and responsibilities

These include the following:

1) To provide administrative support for local services by:

  1. Liaison with, and support to, Local Services Managers (LSMs) in connection with their branch, group and volunteer development and support work
  2. Attending and helping to deliver branch and volunteer training events as required
  3. Acting as a head office based contact point for branch members and volunteers
  4. Maintaining the branch database and the volunteers records on Progress
  5. Administering the local services programme of events in conjunction with the LSMs, including mailing of documentation, controlling bookings, recording delegates/speakers and preparing registration and other event materials
  6. Attending and helping to deliver Local services events as required
  7. Assembling and dispatching branch and volunteer literature, stationery and equipment requirement orders
  8. Active involvement with the development of Epilepsy Action’s alliance with its branches and volunteers
  9. Maintaining up to date filing for branches/volunteers in the allocated regions
  10. Acting as a second point of contact in relation to the branches/volunteers and LSMs of the other association regions, dealing with urgent matters quickly and effectively, with due account being taken of existing demands
  11. Providing a seamless service to the regions by working closely and effectively with the other local services officer

2) Other

  1. Act as an ambassador for Epilepsy Action by representing the association at external events as necessary
  2. Consistently uphold the standards of the organisation by both word and example
  3. Ensure all work meets the association’s quality standards
  4. Ensure all aspects of work comply with health and safety, equal opportunities and other legislation and established Epilepsy Action procedures
  5. Ensure all work is accessible and that the charity’s commitment to diversity and equal opportunities is planned into all work in a relevant and effective manner
  6. Any other duties reasonably required which may from time to time fall within the scope and responsibility of the post

3) Epilepsy knowledge and advice and information provision: Level A (see Policies and Procedures for more detail)

  1. Expected to have or gain a basic understanding of epilepsy.
  2. If approached by anyone requiring advice or information about the condition the post holder should not provide advice or information but they should signpost that person to the association’s Advice and Information Services.

4) Organisational understanding

  1. Expected to have or gain an in depth understanding of the association’s services and strategic aims.

Person specification

Experience and Qualifications


  1. Minimum of 12 months experience working in a similar role
  2. Educated to at least A level or equivalent standard
  3. Experience of working as part of a team and without close supervision
  4. Demonstrable experience in dealing with people at all levels and from all walks of life


  1. Experience and understanding of working with volunteers

Skills and Abilities


  1. Excellent administration and organisation skills
  2. Excellent written and verbal communication
  3. Computer literate and proficient with Microsoft Office, Outlook or similar software
  4. Ability to manage a heavy workload and prioritise work effectively
  5. Excellent interpersonal skills

Additional Criteria


  1. A demonstrable understanding of and a commitment to Equality including the needs of different social, cultural and disability groups. 
  2. Able to work occasional evenings and weekends as required, the job will entail occasional travelling all over the UK and working some unsociable hours

Download application forms

Event Date: 
Friday 29 September 2017 - 10:20

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