Job title: National manager for local services
Job location: New Anstey House, Gate Way Drive, Yeadon, Leeds, LS19 7XY
Department: Local services
Responsible to: Deputy chief executive
Direct reprts: National coordinator for volunteers, six local services managers, three local services officers
Indirect reports: North Wales bilingual development worker
Budget (2019): £597,000
Grade: Manager 4
Hours of work: 34.5 hours a week within normal officer hours, 8.00am - 6.00pm. The post will require occasional evening and weekend work for which flex time and time off in lieu is usually given
Other benefits: Optional contributory pension plan, 2x salary death in service benefit.
Salary (2019): £47,254
Purpose of job
To manage Epilepsy Action’s work and services in local communities across the United Kingdom and the Isle of Man. A member of Epilepsy Action’s senior management team, contributing to the consultation, planning and decision making processes associated with the development and implementation of Epilepsy Action services and policies.
Scope of activities
The local services department is managed by a national manager, this post. The national coordinator for volunteers is based at New Anstey House. Six local services managers (LSMs) work across England, Wales and Northern Ireland in defined regions. With a north Wales bilingual development worker supporting the Wales manager. A full time local services officer and two part time local services officers work at New Anstey House.
Epilepsy Action has over100 branches and groups across England, Wales and Northern Ireland. These are run by volunteers and provide local support to people with epilepsy, their families and friends and carers. They also campaign, fundraise and raise awareness locally. Supporting and developing these branches and groups is an important part of the work of the local services team.
The department’s work is wide ranging and can also include the following:
- Education and Training (primarily for professionals and carers)
- PR and awareness
- Representing Epilepsy Action at external events
- Local events, conferences and seminars
- Partnerships with local professionals (e.g. Sapphire nurses)
The main outlet for individuals wishing to volunteer to help Epilepsy Action’s local services (other than through a branch or group) is through the accredited volunteer scheme which provides epilepsy awareness training. The national coordinator for volunteers is responsible for managing this scheme and along with the local services mangers for the integration of all the work of individual volunteers within the local services department
The manager will be responsible for developing and implementing a programme of work to ensure that our community and locally based services are effective for both Epilepsy Action and for people with epilepsy.
Principal duties and responsibilities
These include the following:
1. 1) To manage the local services department including:
- Overall responsibility for the management of the department’s services, managing its resources effectively
- Take responsibility for the future development of the department’s services by strategic planning and writing, monitoring and implementing the department’s business plan
- Draft, manage and monitor the department’s budget
- Actively seek to raise funds for Epilepsy Action’s local services
- Oversee the management of the department’s staff team, including training, personal development, recruitment and disciplinary matters
- Ensure the regular supervision and support of all staff in the team including regular (monthly) 1:1s, regular (monthly) team meetings and annual appraisals
- Including staff in the planning and objective setting process
- Supporting and motivating staff to achieve targets
- Ensuring that there is a good flow of information and communication within the department and organisation by the timely reporting of relevant information to department staff and also other staff within the organisation
- Ensuring all aspects of the department’s work complies with health and safety, equal opportunities and other legislation and established Epilepsy Action procedures, with regard to both the management of staff and when dealing with volunteers, members, clients and supporters
- As a member of Epilepsy Action’s management team to significantly contribute to the consultation, planning and decision making processes associated with the development and implementation of Epilepsy Action services and policies.
2. Epilepsy Action volunteer network:
- To oversee the support of existing voluntary groups and branches in accordance with the organisation’s practice and policy, including in recruiting volunteers and members, organising the programme of meetings, events and fundraising etc.
- To oversee the development of new voluntary groups and branches of the charity, recruit volunteers to run these and support them in the formation and running of the new groups.
- To provide training and support to new and existing volunteers in accordance with Epilepsy Action policies
- To ensure regular (monthly) contact with volunteers from each branch or group takes place
- To oversee the accredited volunteer scheme, including the effective delivery of the scheme’s objectives.
- To oversee the planning, organising and running of local lay events/conferences about epilepsy each year, including identifying locations, venues, speakers etc
- To ensure sponsorship and support for events is sought
4. Campaigning and epilepsy service development
- To coordinate with the campaigns and policy team and work with local branches, volunteers, health organisations and others to support the development of better epilepsy services
- To give presentations on the work of Epilepsy Action to interested organisations
- To create and sustain networks with local professionals in epilepsy.
- Act as an ambassador for Epilepsy Action by representing the association at external events as necessary
- Consistently upholding the standards of the organisation by both word and example
- Ensure all work meets the association’s quality standards.
- Ensure all aspects of work comply with health and safety, equal opportunities and other legislation and established Epilepsy Action procedures
- Ensure all work is accessible and that the charity’s commitment to diversity and equal opportunities is planned into all work in a relevant and effective manner
- Any other duties reasonably required which may from time to time fall within the scope and responsibility of the post
6. Epilepsy knowledge and advice and information provision.
Level C (see Policies and Procedures for more detail):
- Expected to have or gain an in depth understanding of epilepsy (minimum successful completion of the organisation’s AV training modules).
- If approached by anyone requiring specific advice about the condition the post holder should provide individuals with basic advice about epilepsy and refer to the association’s information resources including publications, website and helpline team.
7. Organisational understanding:
- Expected to have or gain a deep understanding of the association’s services and strategic aims
Experience and qualifications
- Educated to degree standard in a relevant field or equivalent professional management qualification or experience that demonstrates an equivalent knowledge and ability.
- Minimum of three years experience in working with volunteers in a support role in the voluntary sector or public service industry
- Minimum of three years experience of delivering training and presentations to a range of audiences
- Minimum three years experience of working in a senior management role including managing staff and departmental strategic planning
- Experience of setting and controlling income and expenditure budgets
- Experience of fundraising
- Personal experience of being a volunteer
Skills and abilities
- Demonstrable evidence of strong leadership and staff-management skills at a distance with strong interpersonal skills.
- Demonstrable effective change management skills and ability to plan and develop service provisions
- Ability to work without close supervision with efficient administration and organisation skills, good general computing skills and a working knowledge of Microsoft Office or similar.
- Demonstrable excellent written, verbal, presentation and listening communication skills across all levels
- Demonstrable ability to work with individuals from a wide range of backgrounds, including those who may have learning disabilities or from black and minority ethnic groups
- A demonstrable understanding of and a commitment to equal opportunities including the needs of different social, cultural and disability groups.
- Able to work occasional evenings and weekends as required, the job will entail occasional travelling all over the UK and sometimes abroad, and working some unsociable hours