We exist to improve the lives
of everyone affected by epilepsy

Helpline assistant

Are you someone who likes talking to people on the phone as well as enjoying using your computer skills? You could be part of the Epilepsy Helpline team.

What is the purpose of the role?

To provide information about epilepsy to people contacting Epilepsy Action’s Epilepsy Helpline.

What’s involved?

You will answer calls to the Epilepsy Helpline, providing information from Epilepsy Action’s resources. Where an expert response is needed, you will refer the call to a member of staff. You will provide general assistance to the Epilepsy Helpline team.

What skills and experience do I need?

You will need good communication skills, and be comfortable talking to people on the phone. You will need to be confident in using a computer and finding your way around websites in order to help callers. Experience in working in a customer-facing role would be useful, but is not essential.

What support and training will I receive?

You will receive full training and ongoing support from members of the helpline team.

What can I expect from the role?

The opportunity to be part of a dedicated, supportive and friendly team, committed to providing quality information to our service users.

What will I receive in return?

You will gain satisfaction from directly helping to improve the lives of people affected by epilepsy.

Availability

Around six hours one day a week (Monday – Friday).

Location

Epilepsy Action’s head office at Yeadon, Leeds.

Expenses

Approved expenses will be repaid.

References?

Two references are required

For an informal chat about this role please contact us on 0113 210 8800 or email volunteering@epilepsy.org.uk

 Volunteer now!

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