Advice and Information Officer (Helpline)
1x19 hours a week post - £13,160.16 per year
3x12 hours a week posts - £8,311.68 per year
3 year fixed term contracts
Epilepsy Action is a national charity that exists to improve the lives of everyone affected by epilepsy. The Epilepsy Action Helpline gives people with epilepsy the support they need to live better with epilepsy. We also help families of people with epilepsy and people who work with or care for people with epilepsy This is an exciting time for the helpline, as we extend our opening hours to provide more support to more people.
Your role will be to provide advice and information by phone, email and social media. You should have experience of helping people to make choices and take appropriate action, often when facing difficulties. You must have excellent written and verbal communication skills. You will need to be able to find, understand and disseminate complex information. You will feel confident working on your own initiative as well as being part of a busy team. You will function well under pressure and be able to prioritise your work.
In return we will offer you great flexible working conditions, a range of employee benefits including a contributory pension plan, which is available to you from the day you start and a commitment to develop your skills and provide necessary training.
All posts will require you to work one evening a week to 8.00 pm and one Saturday in four (10.00 am-4.00 pm). You must be able to answer confidential calls from home and to work in our Yeadon-based offices on at least one week day.
When applying please say which post you are interested in.
Closing date: 22 February 2018
Interviews: 5 and 6 March 2018
Start date: 9 April 2018
Database Administration Assistant - part time – maternity cover
£7,400.25 annual salary
The post works a 17.25hr, 2.5 day week with a flex time scheme
National charity Epilepsy Action is looking to recruit someone to work within an existing team on a part time basis to cover maternity leave. You will assist in the daily processing of information onto our supporters database and general office and clerical duties. We are looking for someone to work the second part of the week, Wednesday afternoon to Friday.
Previous experience of using membership databases would be preferred, with experience of using a word processing package being essential. You must have good verbal communications with an understanding of good customer care and be able to talk to people in a sensitive manner.
A full description of our requirements is available in the job description and person specification which can be found at www.epilepsy.org.uk/vacancies.
Closing date: 13 March 2018
Interviews: 23 March 2018
Job reference: DAA-0318
Looking to volunteer?
- Application form [PDF] for either printing off and writing on, or completing electronically. Adobe Reader 11 or above is required to fill out this form. Download Adobe Reader for free.
- Microsoft Word version (can be used on other word processing software)
- Accessible version
Please send electronic applications to email@example.com and printed applications to Recruitment, Epilepsy Action, New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY
Epilepsy Action is an equal opportunities employer and is committed to the training and development of its staff.
Epilepsy Action is a Disability Confident employer. We encourage applications from disabled people. We will interview all disabled applicants who meet the essential criteria in the person specification.