If you would like to talk to someone about epilepsy, our trained advisers are here to help.
Helpline opening hours
The helpline is open:
- Monday to Friday: 8.30am to 5pm
- Saturday: 10am to 4pm
We also offer live chat support from 10am to 4pm, Monday to Friday.
What to expect when you contact the helpline
It’s free to call the helpline from UK mobiles and landlines. Our advisors will listen to you and treat you with respect. We expect the same of you when you use the service.
There’s a good chance you’ll get through to an adviser the first time you call. But, if we’re busy, please feel free to try again or get in touch via live chat or email.
Live chat support
Live chat support is provided by trained advisors. We usually respond to live chat enquiries within two minutes. If you choose to give us your email, we’ll send you a copy of our conversation, including any useful links and resources.
How we can help you
- Give you information about epilepsy and living with the condition
- Provide advice around things that might help your situation
- Help you to explore your options and identify next steps
- Signpost you to other sources of support
We can’t provide medical or legal advice, but we can let you know where to get more support. If you need help in a crisis, Mind’s website has useful list of crisis support and listening services.
Who can use the helpline
Our helpline is here for anyone affected by epilepsy, including:
- People with epilepsy
- Family and friends of people with epilepsy
- Professionals, including those working in health, social care and education
What our service users say about us
“Clear, friendly and straightforward advice. I ended the call feeling far more optimistic than I have for days.”
“You listened to what I was saying and reassured me so I knew what action I need to take without being so scared and you told me what care I should be receiving. Thank you – lots”
“Wow what a service. It’s all new territory for us with our daughter having just been diagnosed and I can’t thank you enough for a fast, user friendly, knowledgeable service that provides the information and support needed.”
More about our helpline
Support in other languages
We can offer advice and information in different languages using a telephone interpreting service.
To use an interpreter:
- Call the Epilepsy Action helpline on 0808 800 5050.
- Tell the helpline adviser which language you need
We will take your name, phone number and the language you need. We will end the call with you and contact our interpreting service. It should only take a few minutes for us to set things up and call you back.
Our helpline staff can take calls via text relay.
When you contact us, we’ll ask to take your details to keep a record of your enquiry and any advice we have given to you. If you contact us again, this will help us to give you the best possible service. Collecting some brief details about you and the nature of your enquiry also helps us to improve our services.
The helpline is a confidential service. We will only need to share what you tell us if we are concerned that you or someone else is in danger and/ or at risk of harm. If we think this is needed, we will explain this to you. Wherever possible, we will involve you in this process and ask for your consent to contact support services.
If you call the service, we will be able to see the number you are calling from. If you prefer to remain completely anonymous you may wish to withhold your number before calling. All calls are recorded for training purposes.
If you email the service, we will be able to see your email address. If you wish to stay completely anonymous, you could create another email address to use.
If we arrange to call you back, our helpline number will be withheld. If you have chosen to block anonymous or withheld calls to your phone, you will need to tell us and give permission for us to call you back without withholding our number.
- Quality Accreditation