Epilepsy Action works with Insure & Go Insurance Services Ltd to offer a quality travel insurance policy for people with epilepsy, which includes cover for epilepsy related incidents.
Cover includes
- No upper age limit
- Kids go free
- Medical and repatriation
- Personal belongings and baggage
- Scheduled airline failure
This is an exclusive product for InsureandGo in association with Epilepsy Action and is not available through the main InsureandGo telephone number or website.
Eligibility
You must have lived in the UK, the Channel Islands or the Republic of Ireland for at least six of the last twelve months. You must be in the UK when you buy the cover.
There is no upper age limit. There are restrictions of the length of time you can travel if you are aged 66 or over at the time you bought the policy.
Getting a quote
Call our dedicated team at InsureandGo on 0844 888 3380 from Monday to Friday 8am to 10pm, Saturday to Sunday 9am to 5.30pm (all UK times) or get a quote online.
InsureandGo will make a donation to Epilepsy Action for every policy taken out.
Members of Epilepsy Action can get a 10 per cent discount on the base rate of the travel insurance policy (before any additional premiums for pre-existing health conditions have been applied). Just call and quote your membership number. Please note that this discount is not available online.
Not a member yet? Join now for just £17 standard UK membership (international and concessionary rates available).
Our partnership with InsureandGo
Insure & Go Insurance Services Ltd is authorised and regulated by the UK’s Financial Services Authority (Firm Reference Number 309572).
Any offer of insurance, and the premium charged, remains a commercial decision based on a calculation of risk by InsureandGo and their underwriters. This will include factors associated with your epilepsy.
Contacting InsureandGo does not guarantee an offer of insurance. Epilepsy Action cannot take responsibility for the cover of a policy or the outcomes of any claims.
We can provide references and information on the source material we use to write our epilepsy advice and information pages. Please contact our Epilepsy Helpline by email at helpline@epilepsy.org.uk.
Comments: read the 18 comments or add yours
Comments
I am extremely disappointed with Insure and Go. I have had annual travel insurance with them for over three years and travelled extensively. At the beginnning of this year I was diagnosed with having epilepsy following two seizures I had in January that were almost certianly triggered by work related stress. Since then I have been prescribed medication that will clearly help prevent any further seizures. The fact that I have been prescribed this medicine since my two seizures, and the reduced risk of further seizures was not taken into account by I&G and as a result was declined any cover unless I pay an extra premium of nearly £700. I never got to speak to anyone with any understanding of epilepsy using the "dedicated line" and when I asked if I was recieving any different service by ringing the dedicated number I was told I wasn't. I&G also failed to contact me with their final decision and I had to chase the bad news myself. They will screen your condition but it is SO limited to actually judge the risks effectively. Good luck with your search, mine continues!
Paul
Thank you for all your feedback on InsureandGo's travel insurance. We meet regularly with InsureandGo to review the insurance and the comments below will be discussed at our next meeting. We want to make sure the travel insurance remains appropriate to your needs. In the meantime, we would always suggest that you call InsureandGo to discuss any questions you have about their policies.
Laura
Epilepsy Action
looking for insurance drives me crazy which is why i will advise now; DIRECT TRAVEL are CHEAPEST BY FAR! i use them every time, ( i also spend time trying to beat their quotes every time!) Standard annual multi trip cover to europe for me and my partner cost £56.37 today including declaring the epilepsy (lose conciousness, no seizures/hospital admissions in prev year & on 2 prescribed meds)
Some companies wanted to charge £50-£250 premium just for the epilepsy before buying the policy itself, which makes me so mad- especially when seizures are triggered patially by stress!
I have just had a really positive experience with Insure and Go. Having been quoted over £360 for a week in Cyprus for 4 adults (three with medical conditions), I then checked out Insure and Go, and was accepted for a total cost of £115. This included our 10% discount.
The only downside to this encounter was being cut off twice before I actually got the quote. One time I was speaking to a person called Jack and when I tried to re-connect after being cut off, I was told he had gone home. The second time I was told it was a fault on the system. However, the final woman who took my call and accepted my quote was very knowledgeable and professional.
Katy
I am disgusted that a insurance company is allowed to advertise such understanding, when it come to offering insurance for people with epilepsy, when they refused to cover my 15 yr old son what a disgrace, discrimination springs to mind,,,,,, would never recommend this company
We work with Insure and Go to enhance their understanding of epilepsy, to make cover available as widely as possible. But every case is treated on an individual basis. The location of travel and the severity of epilepsy and other conditions will determine the premium payable and in some cases whether cover can be offered at all.
Laura
Individual Giving and Membership manager
Laura
I have just read the legion of reports on this page re: insure and go.
Surely it is time that epilepsy action stopped advertising this company on a website supported by contributions from epilepsy action members.
This company refused my daughter and I am so disgusted with having wasted my time on this
As a member of epilepsy action - I am disgusted with you people for endorsing this company.
GW Morrow
I am writing to thank you for making me aware of travel insurance available from Insure and go. I have just taken out an Annual Policy for Worldwide Travel for my family of four and was really pleased with the price of £212.00. My 15year old son who has Cerebral Palsy, Epilepsy and Asthma was covered on the policy. As he is still classed as a child his actual travel insurance was free as they do not charge for children, the only cost for him was a £35.58 additional premium to cover his medical conditions. Our usual insurance wanted £315.00 for the same cover. I booked the insurance on line and was impressed with the simple questions asked about my sons medical history.
I would recommend them to anyone.
I am an accredited volunteer for epilepsy action. I have had holiday insurance with Insure & Go for several years. Yesterday I wanted to either renew with Insure & Go or get a quote with other companies. I looked at the medical questionnaire for Insure & Go and also 2 others. All 3 had an identical questionnaire which I was unable to answer honestly due to the yes/no requirement.
The question concerned was "Do you lose consicousness during a seizure?" The answer options were
1. Yes
2. No
3. I only have absence seizures
4. I don't know
I have been seizure free for around 30 years but still take medication so I was required to answer this. When I did have seizures, they were temporal lobe seizures with partial loss of consciousness. I never had a tonic clonic seizure. I therefore do not feel that either answer would be appropriate. I rang Insure and Go and told them this and have now renewed my policy. I was surprised to see that you had an arrangement with them as their questions are too limiting.
I'm looking for travel insurance for my baby daughter who has had infantile spasms. Insure & Go (and several other companies) have offered us insurance but with an exclusion on any claims relating to her infantile spasms. They refused to consider covering the infantile spasms because they say it is a symptom rather than an actual condition - this isn't very reasonable because in many children, no underlying cause of the infantile spasms is often ever found, yet the spasms respond to treatment and often never come back. Any recommendations on other companies who might cover the infantile spasms would be appreciated. Thanks
Thank you for your comment. I’m sorry you are having difficulties finding travel insurance. Unfortunately, we do not know of any other insurers who could offer cover for infantile spasms. However it may be helpful for you to see if your little girl’s doctor would diagnose her with West Syndrome (which is what infantile spasms are generally called). This would then mean you have a diagnosis of epilepsy, which insurers like Insure&Go could consider.
This is information about West Syndrome
Laura Bennett
Individual Giving and Membership Manager
Epilepsy Action
I've just called them and got family insurance (2 adults, 3 children) for £60.41 for 2 weeks to Majorca. The premium for my babies focal epilepsy and apnoea attacks....£2.88!!!! Very pleased indeed. The major high street insurers wouldn't cover either of these so very reassuring to kow that she will now be covered.
Kath
A Friend suggested to approach Insureandgo, I did so. After around twenty minutes and having stated quite clearly "I have NOT had a seizure for 30 years" I was duly given a quote for £374 to cover my Epilepsy. I now have a Policy whereby I have saved £304 56P. I will not be contacting this Site, in the future because this is not representative of fellow Sufferers in any way.
Although I normally take out travel insurance with InsureandGo I would be VERY WARY after googling ' InsureandGo- Reviews'. There are literally hundreds of negative reports about this company from the general public - who don't even require medical cover! It would appear that InsureandGo run a slick marketing and sales operation but their claims procedure is a different matter altogether, with complaints about lost documents, failure to answer the phone / reply to letters and all manner of provarication and disputes about policy wording. I can only imagine how much more problematic it would be to make an epilepsy related claim.
Thank you for your comment.
Insure and Go state that they “aim to respond to travel insurance claims in around 5 working days, though at peak times it may be slightly longer. All claims are acknowledged as soon as they are received, all post is scanned and there has never been a complaint about lost documents.”
As with any insurer, if your experience does not meet expectations, you can make a formal complaint and if necessary refer your case to the industry ombudsman: the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
I recently obtained a quote using the link and a quote for the same cover using the insureandgo website, using the latter method was considerably cheaper than using the link so shop around.
I would just like to thank Epilepsy Action for organising this partnership with insure and go. I have tried many different travel insuraqnce companies for quotes when travelling and I get really frustrated with them when it comes to putting Epilepsy on the policy, as they don't seem to understand what Petit-Mal epilepsy is, and they then charge me extra.
I will keep using this unless I am recommended another company!
Many Thanks! x
Thanks! Cheapest quote so far for £19.61 :) top of the list so far! :) thanks so much!!