Epilepsy Action works with Insure & Go Insurance Services Ltd to offer a quality travel insurance policy for people with epilepsy, which includes cover for epilepsy related incidents.
Cover includes
- No upper age limit
- Kids go free
- Medical and repatriation
- Personal belongings and baggage
- Scheduled airline failure
This is an exclusive product for InsureandGo in association with Epilepsy Action and is not available through the main InsureandGo telephone number or website.
Eligibility
You must have lived in the UK, the Channel Islands or the Republic of Ireland for at least six of the last twelve months. You must be in the UK when you buy the cover.
There is no upper age limit. There are restrictions of the length of time you can travel if you are aged 66 or over at the time you bought the policy.
Getting a quote
Call our dedicated team at InsureandGo on 0844 888 3380 from Monday to Friday 8am to 10pm, Saturday to Sunday 9am to 5.30pm (all UK times) or get a quote online.
InsureandGo will make a donation to Epilepsy Action for every policy taken out.
Members of Epilepsy Action can get a 10 per cent discount on the base rate of the travel insurance policy (before any additional premiums for pre-existing health conditions have been applied). When you call, please be sure to mention that you are a member and quote your membership number to get the discount. Please note that this discount is not available online.
Not a member yet? Join now for just £17 standard UK membership (international and concessionary rates available).
Our partnership with InsureandGo
Insure & Go Insurance Services Ltd is authorised and regulated by the UK’s Financial Services Authority (Firm Reference Number 309572).
Any offer of insurance, and the premium charged, remains a commercial decision based on a calculation of risk by InsureandGo and their underwriters. This will include factors associated with your epilepsy.
Contacting InsureandGo does not guarantee an offer of insurance. Epilepsy Action cannot take responsibility for the cover of a policy or the outcomes of any claims.
Comments: read the 15 comments or add yours
Comments
I am an accredited volunteer for epilepsy action. I have had holiday insurance with Insure & Go for several years. Yesterday I wanted to either renew with Insure & Go or get a quote with other companies. I looked at the medical questionnaire for Insure & Go and also 2 others. All 3 had an identical questionnaire which I was unable to answer honestly due to the yes/no requirement.
The question concerned was "Do you lose consicousness during a seizure?" The answer options were
1. Yes
2. No
3. I only have absence seizures
4. I don't know
I have been seizure free for around 30 years but still take medication so I was required to answer this. When I did have seizures, they were temporal lobe seizures with partial loss of consciousness. I never had a tonic clonic seizure. I therefore do not feel that either answer would be appropriate. I rang Insure and Go and told them this and have now renewed my policy. I was surprised to see that you had an arrangement with them as their questions are too limiting.
I'm looking for travel insurance for my baby daughter who has had infantile spasms. Insure & Go (and several other companies) have offered us insurance but with an exclusion on any claims relating to her infantile spasms. They refused to consider covering the infantile spasms because they say it is a symptom rather than an actual condition - this isn't very reasonable because in many children, no underlying cause of the infantile spasms is often ever found, yet the spasms respond to treatment and often never come back. Any recommendations on other companies who might cover the infantile spasms would be appreciated. Thanks
Thank you for your comment. I’m sorry you are having difficulties finding travel insurance. Unfortunately, we do not know of any other insurers who could offer cover for infantile spasms. However it may be helpful for you to see if your little girl’s doctor would diagnose her with West Syndrome (which is what infantile spasms are generally called). This would then mean you have a diagnosis of epilepsy, which insurers like Insure&Go could consider.
This is information about West Syndrome
Laura Bennett
Individual Giving and Membership Manager
Epilepsy Action
I've just called them and got family insurance (2 adults, 3 children) for £60.41 for 2 weeks to Majorca. The premium for my babies focal epilepsy and apnoea attacks....£2.88!!!! Very pleased indeed. The major high street insurers wouldn't cover either of these so very reassuring to kow that she will now be covered.
Kath
A Friend suggested to approach Insureandgo, I did so. After around twenty minutes and having stated quite clearly "I have NOT had a seizure for 30 years" I was duly given a quote for £374 to cover my Epilepsy. I now have a Policy whereby I have saved £304 56P. I will not be contacting this Site, in the future because this is not representative of fellow Sufferers in any way.
Although I normally take out travel insurance with InsureandGo I would be VERY WARY after googling ' InsureandGo- Reviews'. There are literally hundreds of negative reports about this company from the general public - who don't even require medical cover! It would appear that InsureandGo run a slick marketing and sales operation but their claims procedure is a different matter altogether, with complaints about lost documents, failure to answer the phone / reply to letters and all manner of provarication and disputes about policy wording. I can only imagine how much more problematic it would be to make an epilepsy related claim.
Thank you for your comment.
Insure and Go state that they “aim to respond to travel insurance claims in around 5 working days, though at peak times it may be slightly longer. All claims are acknowledged as soon as they are received, all post is scanned and there has never been a complaint about lost documents.”
As with any insurer, if your experience does not meet expectations, you can make a formal complaint and if necessary refer your case to the industry ombudsman: the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
I recently obtained a quote using the link and a quote for the same cover using the insureandgo website, using the latter method was considerably cheaper than using the link so shop around.
I would just like to thank Epilepsy Action for organising this partnership with insure and go. I have tried many different travel insuraqnce companies for quotes when travelling and I get really frustrated with them when it comes to putting Epilepsy on the policy, as they don't seem to understand what Petit-Mal epilepsy is, and they then charge me extra.
I will keep using this unless I am recommended another company!
Many Thanks! x
Thanks! Cheapest quote so far for £19.61 :) top of the list so far! :) thanks so much!!
We tried to get an annual family travel insurance with Insure&Go after seeing their affiliation with Epilepsy Action. Unfortunately,they don't cover my daughter's Dravet Syndrome (age 3).
I have just tried to get a quote with this insurance company and they would not insure me! im 25 and average 3 fits per week.
there are other companies that have agreed to insure me but as I don't work with my condition I cant afford these extra added amounts.
how do people manage to go on holiday with these prices for insurance?
Hi Kerry
You may find travel insurance policies from other companies will cover you, but beware of cheap policies because they may not cover anything to do with your epilepsy. The Insure&Go policy is different in that it is designed to cover seizures as well.
Without further details it is difficult to know for sure, but a high number of seizures, medications, any unexpected hospitalisations and even your destination can bump up the cost of travel insurance – in some cases making it simply too expensive for the underwriters to consider.
While we work with Insure&Go to help them understand the needs of people with epilepsy, it remains a commercial business, based on a calculation of risk. If you would like to email me your contact details, I can get feedback from Insure&Go for you.
Laura Bennett
lbennett@epilepsy.org.uk
tried insure & go for my wife who has Epilepsy, but after filling in the online form and medical screening all I got was this:
Sorry we are not able to provide cover for your condition(s) online. Please give us a call, where an agent may be able to help you with an alternative product.
So not much help there??
I think you may have come to a full stop because of applying on line. If you ring our designated number, you should get someone who has had epilepsy awareness training. Every insurance company has to calculate premiums according to risks, so there is no guarantee that anyone will be able to give you a quote if the level of risk is too high. But we would always advise you to shop around.
The Insure and Go designated number is 0844 888 3380. If you are a member of Epilepsy Action you get 10% off the base rate.
Hope that helps.