Email helpline
helpline@epilepsy.org.uk
If you live in the UK and would prefer to speak to an epilepsy adviser, please contact the Epilepsy Helpline, freephone 0808 800 5050.
Email replies
If you have a question about epilepsy, you can contact the Epilepsy Helpline by sending an email to helpline@epilepsy.org.uk. A member of the advice and information team will reply to your email. We aim to reply within five working days, but may sometimes take longer, for example if we need to do any research for your reply.
You will receive your reply by email. If we have any booklets or factsheets which we think you might find helpful, we may ask you to email us your name and address. You do not have to give us this information if you prefer not to.
Please check the spelling of your email address before you send your question to us. If it not spelled correctly, our reply will not arrive in your inbox.
We regret we cannot reply to forwarded emails.
Confidentiality
We take every measure to protect your privacy. We won’t pass your details to anyone else and we won’t contact you again, unless you give us your permission to do so.
Please remember that your computer stores copies of your sent emails. To keep your message confidential from others who may use your computer, delete the copy in your Sent Items folder and delete our email address if it has been stored in the address box on your computer.
If you don’t want to use your usual email address to send us your question, you can choose a free web-based email address such as those available through Hotmail, Yahoo or Lycos. You don’t have to use your real name, so you can remain anonymous. You will also choose your own login name and password, so no one else will be able to read your emails without your permission.
The aim of the Epilepsy Helpline
The aim is to provide advice and information on all aspects of living with epilepsy. We have access to a wide range of up-to-date information resources and are pleased to provide general assistance.
We provide confidential advice and information to anyone with an interest in epilepsy, but we will not tell you what to do.
We can give general medical information but we do not offer a medical diagnosis or suggest treatment.
We can give general information on legal issues specifically related to epilepsy such as driving and the Disability Discrimination Act. We cannot, however, take up legal cases on your behalf.
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Services
- Introduction
- Epilepsy Helpline
- Email helpline
- Text message helpline
- Live epilepsy advice and information online
- Insurance
- Magazines - Epilepsy Today
- Magazines - Epilepsy Professional
- Magazines - Seizure
- Epilepsy Action local branches
- Epilepsy conferences and seminars
- Sapphire Nurse epilepsy specialist nurses
- Training
- Volunteering
Epilepsy Helpline
- UK freephone 0808 800 5050
- International +44 113 210 8850
- Email: helpline@epilepsy.org.uk
- Txt msg: 07797 805 390 info
- Live online: Tuesdays and Thursdays 1230-1330 UK time







Comments
I emailed the helpline with a question a week ago. Earlier that day I had tried to phone but bouldn't get any response. Can you tell me where I can get advice.
Thank you for your comment. I'm really sorry to read you've been waiting for a reply, although I understand from my helpline colleague that she has now sent you a response.
We do aim to reply to all helpline emails within five working days. However, we recently received a large number of helpline emails at the same time as experiencing staff shortages. This meant it was more difficult to reply within this timeframe.
As a result of your feedback, we will do our best to make sure that in future we keep people regularly updated of any expected delays to the service.
Hi!
My 10 week old grandson is in hospital having tests. He has started having very occasional "absences" where his eyes go to one side and he's " not there" for about 30 seconds. There is no stiffness or floppiness but it's all very scary. His mother has epilepsy . Any advice/feedback/thoughts would be much appreciated. If it doesn't turn out to be epilepsy what on earth do you think it could be?
Many thanks
Barbara
i have a 17 year old son who developed epilepsy in november last year 08, it has been the hardest year of mine and his dads life.
the big problem we have is that our son will not accept he has epilepsy even though the doctors have diagnosed it and he is on medication and under a neurologist and has had all the tests he just says 'it is not epilepsy, it is just seizures, the doctors have it wrong'
he keeps having seizures even though he is on his medication but he refuses point blank to have his medication increased.
he also has mood swings because of it, because he gets so down about it.
i just wish he would accept the condition that would be half the battle.
does anyone have any advice, we feel like we have just been left to get on with it and cope with it.
many thanks
My 9 year old son's friend was just diagnosed (finally), and I am looking for advice on how to explain this to him. He is kind of nervous around him now and is avoiding him, which is not what I want. Any suggestions?
Barb
I had a alcoholic withdrawl seizure,and I cant drive for 6 mths.will I be able to drive a truck when I go back to work in 6 mths,If I am seizure free and get all releases from my doctor,or can my employer get rid of me cause of my medical condition.
Hi,
My two year old son has had two seizures, and after working with the doctors we have decided to put him on medication. We have had him sleeping with us ever since the seizures and we are having a lot of anxiety about having him go back to his bed since he will start the medication. Do you have any suggestions, or monitors that you'd recommend? Thank you for the support.
Sincerely,
Jennifer
I have recently been turned down for Lifestyle Insurance (AIU) for my mortgage - due to the fact I have epilepsy.
I have have complex partial temporal lobe since I was 14 - and although not fully controlled - I have never had more than a day off at a time barring one occasion. This will add up to about 4 days off a year.
The insurance company has refused my insurance on the basis that I have not gone a full year without a seizure (fundamentally they are using the same rule of thumb as driving), they have not spoken to my neurologist and to be honest this is one of the few occasions I have found myself very angry about the discrimination that people with Epilepsy receive.
I was wondering if you can point me in the direction of an Insurance company that you know to be sympathetic, or at least professional, in the handling of people with medical conditions?
I have an excellent FA - who is anxious to help, and we thought of you as the best frame of reference in this matter.
Many thanks for your time
Kind Regards
I have seizures in my sleep (about 2 a month) and am interested in joining the police. i understand that a few years ago the rules changed in that people with epilepsy can join the police and fire service. does anyone have any experience on joining either of these services with active epilepsy?
Dear Meanie
We do have some information on our website about different types of insurance schemes, including life insurance. Life insurance is generally the type of policy needed when someone is getting a mortgage. If you click on the highlighted link this will take you directly to our information on life insurance.
It may help you to know that since 2nd December 1996 insurance has been part of the Disability Discrimination Act (DDA). So it's now illegal for insurance companies to discriminated against disabled people (this includes people with epilepsy). Although there are special rules covering insurance and the DDA, insurers have to be fair and reasonable. They may refuse to insure a disabled person or increase the premium charged, compared to a non-disabled person, provided they can justify why they have done this.
If you feel discriminated against you could contact Equality and Human Rights Commission for further information about insurance and the DDA. The Association of British Insurers also has an Insurers Guide to the DDA which can be viewed on their website.
I hope this helps.
Rosanna
Advice and Information Services Officer
Epilepsy Action
Re: Ms. Biggs.
Your Son seems to be experiencing the same denial I do, whilst I acknowledge that I have Epilepsy, I don't accept it, not even after nearly 11 years, (my first seizure was age 15 years and 2 months, back in May 1999).
At 15-17, boys are becoming men and this is supposed to be when we get our independance, and whilst I can't speak for anyone buy myself, that Saturday morning in May 1999 was when I felt that I had that independance taken away from me, before I'd even got it.
For me, I hate having the medication increased too, I sometimes now consider the side-effects of the medication worse than the seizures themselves.
Also, it's hard for me, even after all this time to tell people they are as bad as I perceive them to be, and I just keep it all inside, I feel that to show the true extent of the damage it has done to me would be a sign of weakness.
Through those reasons and more, people the age of your Son, and myself when I started having seizures. we want to make our own ways and fight our own battles.
I don't see accepting Epilepsy as half the battle, because if I didn't accept something, I did something about it, I didn't want to end up a 9-5 drosser, so I studied hard at high-school and college, and your Son may feel the same way, that he just doesn't want to accept it, but do something about it.
What would help me deal with my Epilepsy, would be if I had a reason, something I'd done in my life, an injury perhaps, a genetic defect, anything to explain why I am the way I am.
Also, I do feel like a walking freak show, I've been arrested and given a written caution for assault by some cops that failed to provide me with proper medical attention, and mocked by other cops, as well as lost the only job I ever had through disability discrimination, so chances are your Son has or will be discriminated because of it, even though the Disability Discrimination Law was put in place to prevent such a thing, (if a employer gives an excuse other than a person's disability, they can't be prosecuted, an example of this would be when I went for a job as a cashier at a bank, and was told I wasn't qualified when they found out I had Epilepsy....keeping in mind that with 15x GCSE's, and 6x A2's, I was qualified to be their bosses boss, it was pretty evident).
And then you get the people who say, "oh, my Brother's, Nephew's, Uncle's, Father's, Next-door neighbour's hamster has Epilepsy", which to me is an insult, because none of those people have lived my life or have my goals in lfie, and your Son may feel the same way, that some goals, such as driving, perhaps getting a certain job or whatever, are now unobtainable, and this is something else that I can't accept, even after allthis time.
As my Epilepsy has got more severe over the past 11 years, as have the effects, and I have constant mood swings too.
During one of the types of seizures I have, I maintain a state of consciousness, and once got so paranoid during one of these aggressive seizures, that I swore at my Mother's Guide Dog for half an hour, threatening to kill him because I was convinced he was looking at me funny, and mocking me).
Now obviously I'm short tempered during the day, and feel like a prisoner of something that is slowly destroying who I was as a person into something even I don't like, but the battle is not just dealing with the seizures, but your identity as an Epileptic, for example, I'm guessing your Son, like most teenagers wanted to drive, unfortunatly that's out the window now for a minimum of 1 year from any given seizure.
I'm guessing your Son is coming up to his GCSE's, advise him about learning support programs at his local school, despite being a straight-A student, I had myself placed on these so I could get 25% extra time during my exams, breaks whenever I needed them, and also I could have the exams printed on any colour paper I wanted, with any colour ink.
Try to just be like a normal family, perhaps watch a DVD or play a board-game, if you watch a film, that's 2 hours that your Son's attention is taken away from the Epilepsy, and it's something my Mother does to help me.
I also attend the gym regularly too and do quite a bit of weight training, the adrenaline rush helps ease my depression for a few hours, and keeps my body conditioned and toned to minimise the risk of injury during a seizure, (be sure to consult your Doctor's first though), I also do Yoga to help ease the anger.
I often feel that my Doctor's aren't telling me everything either, but I am extremely paranoid after all these years, and a lot of it is because I'm losing myself to the Epilepsy now, after 11 years, I'm just fed-up with fighting it, and sometimes feel best to let the Epilepsy win.
I hope your Son never reaches the dark depths that I now inhabit, but either way, I'd advise at least discussing the possibility of counsilling or psychiatric appointments with your Son to let him just vent out, (remind him that anything he says to them is kept in confidence, and that not even you're allowed to know what was said without his consent).
Myself; I find psychiatrist sessions more important than counsilling, as I feel they don't judge me and analyise me, but every Epileptic has their own way of dealing with things.
Finally, I'd be lying if I said I've never contemplated suicide, so just be sure to keep an eye out for anything that may indicate this, I suggest not to get too close to the subject, or to openly suggest talking about it, but there may be times when your Son needs a shoulder to cry on, and sometimes what helps the most isn't the medication or the Doctors, it's just having someone who is there to listen to you, my Mother's always done that for me.
I wish you and your Son all the best.