Email helpline

helpline@epilepsy.org.uk

Update 24 June 2009:
We are now able to reply to emails within 5 days.

If you live in the UK and would prefer to speak to an epilepsy adviser, please contact the Epilepsy Helpline, freephone 0808 800 5050.

Email replies

If you have a question about epilepsy, you can contact the Epilepsy Helpline by sending an email to helpline@epilepsy.org.uk. A member of the advice and information team will reply to your email. We aim to reply within five working days, but may sometimes take longer, for example if we need to do any research for your reply.

You will receive your reply by email. If we have any booklets or factsheets which we think you might find helpful, we may ask you to email us your name and address. You do not have to give us this information if you prefer not to.

Please check the spelling of your email address before you send your question to us. If it not spelled correctly, our reply will not arrive in your inbox.

We regret we cannot reply to forwarded emails.

Confidentiality

We take every measure to protect your privacy. We won’t pass your details to anyone else and we won’t contact you again, unless you give us your permission to do so.

Please remember that your computer stores copies of your sent emails. To keep your message confidential from others who may use your computer, delete the copy in your Sent Items folder and delete our email address if it has been stored in the address box on your computer.

If you don’t want to use your usual email address to send us your question, you can choose a free web-based email address such as those available through Hotmail, Yahoo or Lycos. You don’t have to use your real name, so you can remain anonymous. You will also choose your own login name and password, so no one else will be able to read your emails without your permission.

The aim of the Epilepsy Helpline

The aim is to provide advice and information on all aspects of living with epilepsy. We have access to a wide range of up-to-date information resources and are pleased to provide general assistance.

We provide confidential advice and information to anyone with an interest in epilepsy, but we will not tell you what to do.

We can give general medical information but we do not offer a medical diagnosis or suggest treatment.

We can give general information on legal issues specifically related to epilepsy such as driving and the Disability Discrimination Act. We cannot, however, take up legal cases on your behalf.