Text and email helpline
helpline@epilepsy.org.uk

• The aim of the helpline
• Confidentiality
• Responding to your query
• Ask a question

Epilepsy Action provides a free and confidential service where our Advisors can give you a personal response to your email enquiry.

The aim of the email Helpline

The aim is to provide advice and information on all aspects of living with epilepsy. We have access to a wide range of up-to-date information resources and are pleased to provide general assistance. We provide confidential advice and information to anyone living with epilepsy but we will not tell them what to do. We can give general medical information but we do not offer a medical diagnosis or suggest treatment. 

We can give general information on legal issues specifically related to epilepsy such as driving and the Disability Discrimination Act. We cannot, however, take up people's legal cases on their behalf.

You may be able to find the information you need straight away in our A to Z or by entering your key words in the search facility.

Confidentiality

We take every measure available to protect the confidentiality of our users. However, please remember that your computer stores copies of outgoing mail. To keep your message confidential from others who may use your computer delete the copy in your Sent Items folder and check that our address has not been stored in the address box on your computer.

If you do not want to use your usual email address for the purposes of this query you can choose a free web-based email address such as those available through Hotmail, Yahoo or Lycos. You do not have to use your real name and they require a login and password to be entered before they can be accessed.

Responding to your query

Our advisors will email their reply to you. When we have written information that we think may be of help but cannot be sent by email, we'll send it by conventional post. If you for any reason would prefer us not to send you information in the post, just leave the postal address field blank.

Our Advisers will respond to your enquiry as quickly as possible. Please bear in mind however, that it may take a while to gather the relevant information. We aim to reply within five working days.

If you live in the UK and have an urgent enquiry please contact our Freephone Helpline on 0808 800 5050.

Please make sure you spell your email address correctly, or we won't be able to contact you.

We regret we cannot reply to forwarded emails.