This information applies to England, Scotland and Wales.
For information on claiming Employment and Support Allowance in Northern Ireland, go to the NI Direct website.
- From 24 March 2020, all benefit reviews and re-assessments have been suspended for three months
- People will continue to receive their payments and you can still submit new applications
- The only assessments DWP are doing are new applications and when someone reports a change of circumstances
- All assessments are happening over the phone
- You can have a carer or somebody else on the call to help you answer questions
July 2020. Face-to-face assessments remain suspended but under review.
What is Employment and Support Allowance (ESA)?
ESA is a benefit for people who have an illness or disability that makes it difficult or impossible to work. You can get ESA whether you are employed, unemployed, self-employed or a student. There are 3 types of ESA.
'New style' ESA:
This will be available once Universal Credit has been introduced in your area. You’ll get this if you’ve made enough National Insurance contributions. You may get this as well as or instead of Universal Credit. You cannot claim Universal Credit if you are getting severe disability premium. Your and your partner’s income and savings do not affect this.
Information about whether you might be entitled to disability premiums
You’ll get this if you’ve made enough National Insurance contributions and you are getting the severe disability premium. Your and your partner’s income and savings do not affect this.
You may get this on its own, or on top of contribution-based ESA, if you are on a low income. You need to be getting the severe disability premium. National insurance contributions do not affect this.
Income-related ESA will eventually be replaced by Universal Credit. It could help with housing or child care costs. You can claim it as well as or instead of ‘new style’ ESA.Universal Credit is being introduced in stages. This benefit has been reassessed a number of times so is being rolled out very slowly.
What will I get?
You’ll normally get the assessment rate for 13 weeks after your claim. This is currently:
- Up to £58.90 a week if you’re aged under 25
- Up to £74.35 a week if you’re aged 25 or over
After that, if you’re entitled to ESA, you’ll be placed in one of two groups and will get:
- Up to £74.35 a week if you’re in the work-related activity group
- Up to £113.55 a week if you’re in the support group
You may also qualify for the severe or enhanced disability premium.
You can usually work up to 16 hours a week and earn up to £140. You can work more than 16 hours if it is voluntary or “supported permitted work”
The Department for Work and Pensions (DWP) aims for you to complete your assessment within 13 weeks. Even if your assessment takes longer to happen, it will still be backdated to the 14th week of your claim.
These figures were correct in April 2020.
Can I claim ESA?
You may be able to get ESA if your epilepsy (or another illness or health condition) affects your ability to work.
You can also apply for ESA if you cannot work while you are self-isolating because of coronavirus (COVID-19).
You can get ESA whether you are employed, unemployed, self-employed or a student. You have to be under state pension age. There are some conditions to working while claiming ESA.
How do I claim ESA?
If you’re already getting Universal Credit, you can claim ESA through your Universal Credit account.
If you’re not already getting Universal Credit:
- For new style ESA claims, apply online or call the Universal Credit line on 0800 328 5644 and choose option 2
- For Contribution-based and income-related ESA call 0800 169 0350
What happens once I’ve made a claim?
There are several stages to the ESA claim process. See our diagram of the claim process, or read on to find out more about each stage.
The assessment phase
Once you have made a claim for ESA, you will be paid the assessment rate while your claim is assessed. This usually lasts 13 weeks but can last longer if there are delays. You will need to keep providing fit notes from your doctor during the assessment phase.
Capability for work questionnaire
During the assessment phase, you will usually be sent a capability for work questionnaire (form ESA50) which asks more detailed questions about your health and ability. If you are sent one, you need to fill it in and return it within 4 weeks.
You can find a guide to filling in the ESA50 form on the Citizens Advice website. This includes some information on what to do if you have a condition such as epilepsy which changes day to day.
If you need help filling in the form, you can ask a friend, relative, carer or representative such as a support worker to help you. Or you can call the ‘new style’ ESA helpline on 0800 169 0310.
Work Capability Assessment
This is a face-to-face assessment with a healthcare professional. It is carried out by the Health Assessment Advisory Service, usually at one of their centres. If you have to travel to the assessment, you can claim travel expenses. If your disability makes it difficult or impossible to travel to the assessment, you can ask for the assessor to come to your home instead.
If you’re claiming ‘new style’ ESA and Universal Credit you’ll only need one assessment.
You can find the answers to frequently asked questions about the ESA assessment on the Health Assessment Advisory Service website.
The face-to-face assessment has two parts:
- Part1 The limited capability for work assessment
- Part 2 The limited capability for work-related activity assessment
How will I be assessed?
During both parts of the assessment you will be asked about your physical and mental abilities. These are divided into ‘activities’ and ‘descriptors’. During the assessment the healthcare professional will be looking at which descriptors best describe your situation.
A number of these activities could be difficult or impossible if you were having a seizure. They may also be difficult because of memory problems or side-effects of your medicine. If you are feeling depressed this may also influence how possible it would be to do the activities.
Part 1 - Limited Capability for Work assessment
This is to decide if you are eligible to claim ESA. The healthcare professional will ask you questions and score you based on your physical and mental abilities.
It’s not always easy to work out how to get across information about your epilepsy. It will be useful to be familiar with the activities and their descriptors before you go. This will help you plan the information you need to get across.
If you score 15 points or more you will be awarded ESA. If you don’t score enough points you’ll need to claim Jobseeker’s Allowance instead. This is unless you meet one of the exceptional circumstances.
Even if the decision maker thinks you haven’t passed the limited capability for work assessment, there is one other way you may pass it. This is if you have information from a healthcare professional which says that one of two exceptional circumstances apply to you.
The first exceptional circumstance is about having a life-threatening illness.
The second exceptional circumstance is about the level of risk there may be to you or people around you if you were to be in a work environment. Here is a link to the full text.
You would need a letter from your specialist explaining this. Send it either with your questionnaire or at any point in the assessment process.
Part 2 - Limited capability for work-related activity assessment
This is to decide which of 2 groups you will be put into:
- The support group – you get a higher rate of ESA and are not expected to look for work. But if you are still interested in working, mention this to an adviser. You’re usually in this group if your illness or disability severely limits what you can do. You get more money in this group than the work-related group. This claim will be on-going rather than stopping after a year.
- The work-related activity group – you get a lower rate of ESA and are expected to start doing things to help you return to work, including attending work-focused interviews. You get less money in this group than in the support group. And you only get this money for one year. Any activities you are asked to do should be manageable for you. It may be necessary for the DWP to make reasonable adjustments to any work-related activities you are asked to do.
In this part of the assessment you will be asked more questions about your physical and mental abilities. The choices are described as things you cannot do.
If one or more of the descriptors applies to you, you will be assessed as having a limited capability for work-related activity. This will place you in the support group of claimants.
If none of them applies to you, you will be placed in the work-related activity group.
‘New style’ and contribution-based ESA last for 365 days if you’re in the work-related activity group.
There’s no time limit if you’re in the support group or if you’re getting income-related ESA.
How should I approach the ESA assessment?
A lot of people understandably get anxious about the ESA assessment. Here are some tips to help you feel as prepared as possible.
Make notes beforehand
Make notes beforehand of the things you think will be most important to say. This can really help once you are in the assessment. Here is a list of the sorts of things that a person with epilepsy may need to mention. You can use this list to make notes about your situation.
- If there is a particular cause for your epilepsy – for example a brain tumour
- What happens to you during a seizure
- How often you have a seizure
- How often you lose control of your bladder or bowel
- What your seizure recovery is like – for example whether you need to go to sleep, or if your awareness is affected and how long it takes you to recover
- Whether you have had to go to hospital because of a seizure
- Whether you have recently been injured during a seizure – for example cut your head
- Whether rescue medicine has been given to you by a carer or health professional after a seizure
- Any support you are given by a partner or carer
- What the side-effects of your medicines are for you
- Whether your memory and/or concentration are affected
- If you have worked in the past, how your epilepsy affected your ability to do the job, and how working affected your epilepsy
- Any other impact your epilepsy may have on your life
- Any relevant information about other health conditions
Take someone with you
As with any important meeting, it can really help to take someone with you. Ideally this will be someone who can help you feel as relaxed as possible. And someone who could remind you to look at your notes if there are things you don’t remember. They could also take notes during the meeting as a record of what was said.
Ask for a recording
You can ask for the ESA assessment to be recorded, by calling the Health Assessment Advisory Service on 0800 288 8777. You don’t have a legal right to a recording, but they should consider your request. You should make the request as far in advance as possible.
For more information on recording see the Health Assessment Advisory Service website.
Once you have been assessed you will either be put in the work-related activity group or the support group.
What can I do if I’m not happy with the decision?
Once the ESA assessment is complete, the assessor will send a report to the Department for Work and Pensions (DWP). The DWP makes the final decision about whether you are entitled to ESA, and if so which group you will be put in. They will send you a letter letting you know the decision. If you haven’t heard from the DWP after 8 weeks, contact them to ask why.
If you’re not happy with the decision, you can ask the DWP to look at your case again. This is called a mandatory reconsideration. You have one calendar month from the date of your decision letter to request this.
You might be unhappy because you’ve been refused ESA or because you feel you’ve been put in the wrong group.
If the DWP looks at your case again, and you are still unhappy with the decision, you can appeal. For more information on appeals and reconsiderations see the Appeals and reconsiderations factsheet on the Disability Rights UK website. You should get advice about appealing. There is a good chance you may win, especially if you can get help.
The ‘new style’ and contribution-based ESA lasts for 365 days. It may be possible to reapply after 12 weeks if you have enough National Insurance contributions. There is no time limit for your award if you’re in the support group and your ESA is income-related.
Epilepsy Action has a list of useful organisations.
This information has been produced under the terms of Epilepsy Action's information quality standards.
- Updated July 2020To be reviewed April 2021